Terms & Conditions of PledgeCare Family
About PledgeCare Family
PledgeCare Family is one way in which PledgeCare endeavors to reward and thank loyal customers for patronizing our business and purchasing PledgeCare products. PledgeCare Family members are able to earn and accumulate “PledgeCoins” that can be redeemed for (“Discounts”) at pledgecare.org.
1. Membership Eligibility
No purchase is necessary to become a member (“Member”) or to enroll in PledgeCare’s Family membership program (“PledgeCare Family”). The user shall provide an email address upon signing up for the PledgeCare Family and agrees to receive a PledgeCare Family account to take part in the reward program. Users must be 18 years of age or older to participate.
Member will earn 1 PledgeCoins for every MYR spent on products at pledgecare.org whenever logged into PledgeCare Family account.
Discounts will be issued to Member at the rate of two (2) MYR for every 100 PledgeCoins earned by the Member, which Member may use towards a minimum of RM2 or above off any future purchase at the checkout page depending on the amount of PledgeCoins applicable.
Upon signing up for an account, Members are awarded 500 PledgeCoins. Additionally, leaving a review for our products on pledgecare.org will be awarded with 250 PledgeCoins per review.
Note that “PledgeCoins” may be earned in fractional amounts depending on the value of your purchase.
3. General Terms
Discounts awarded are strictly based on the Member’s total spending (excluding shipping cost) at pledgecare.org. PledgeCoins will not accrue for money spent by Member on tax or shipping or via coupons or promotions. PledgeCoins do not have any cash value.
For purchases at pledgecare.org, Members must be logged into their PledgeCare Family account. Members are responsible for maintaining accurate and updated personal information online at pledgecare.org. Any orders made outside of pledgecare.org or without an account are not eligible to earn PledgeCoins and redeem discounts for purchases.
PledgeCoins and Discounts are not assignable, saleable, transferable, replaceable or redeemable for cash. PledgeCare is not responsible for Discounts not received as a result of a Member’s failure to provide an accurate email address and/or update Member’s personal information.
4. Point Accrual Rules
Member is solely responsible for any federal, state and local taxes associated with any purchases where applicable. PledgeCoins are earned only for eligible transactions completed at pledgecare.org. All eligible purchases are applied towards accruing PledgeCoins which will be credited in the Member’s PledgeCare Family account.
Shipping costs resulting from online transactions are not eligible to receive PledgeCoins.
If a Member believes their eligible purchase was incorrectly applied toward earning PledgeCoins, please contact PledgeCare Customer Relations at 0163896700 (WA) or email [email protected] Requests must be received by PledgeCare Customer Relations within forty-five (45) days from the date of the activity. Written requests should include the Member’s name, order ID, address, and contact number and/or e-mail address. Failure to supply adequate and unaltered documentation may result in denial of PledgeCoin credit.
From time to time, we may in our sole discretion, run promotional programs associated with the PledgeCare Family program (“Promotions”). Such Promotions are subject to these terms, as well as additional terms as indicated in connection with the Promotions. We reserve the right to modify the terms and conditions of any Promotion at any time, including and up to terminating the Promotion.
Other pledgecare.org payment methods, including guest checkout, are not eligible to earn PledgeCoins towards redeeming discounts.
5. Discount Redemption
Discount will be issued to Member at the rate of two (2) MYR for every 100 Points earned by Member, which Member may use towards RM2 off any future purchase at the checkout page. PledgeCoins will be displayed in the Member’s account at pledgecare.org.
The discount shall only be applied for future purchases equal to or greater than RM5. PledgeCare is not responsible for lost or stolen PledgeCoins. Discount cannot be used in conjunction with Coupon Codes at any point during checkout. Discounts can only be applied to pledgecare.org purchases using secure checkout with a pledgecare.org registered account.
6. PledgeCoins and Discounts Return Policy
Any points earned on the products are deducted from your points balance. For example, a returned product value of RM10 would deduct 10 PledgeCoins from your balance (1 PledgeCoin x RM10 = 10 PledgeCoins). A negative point balance can result if you return a product with a point value greater than the number of points in your account balance.
7. Cancellation and Termination Policy
PledgeCare maintains the right to terminate Member’s participation in PledgeCare Family at any time. Upon termination of PledgeCare Family, Member will forfeit any unused PledgeCoins. Repeated return of products for which PledgeCoins and/or Discounts have been rewarded may result in termination of Member’s participation in PledgeCare Family if in PledgeCare’s sole opinion such behavior is determined to be fraudulent.
8. Modification of Program Policy
PledgeCare reserves the right to modify and/or terminate the PledgeCare Family and/or these Terms and Conditions at any time without notice. Terms and Conditions for the Program will be posted at pledgecare.org. Member’s continued participation in the PledgeCare Family, including use of its Account, PledgeCoins and/or any Discounts shall indicate Member’s acceptance of these Terms and Conditions.
10. Governing Law and Arbitration
These Terms and Conditions shall be governed by and construed under the substantive laws of Malaysia, without reference to conflict-of-laws.