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Shipping Policy

We encourage you to read our shipping policy before ordering. By ordering any products at pledgecare.org, you’re acknowledging, understanding and agreeing to be bound by this shipping policy.

When will I receive my order?

West Malaysia: Your shipment will arrive within 3-5 working days (Monday – Friday). 

East Malaysia: Your shipment will arrive within 5-8 working days (Monday – Friday). 

Your order will be shipped out on the next day after your payment has been made. Orders placed during Saturdays, Sundays or Public Holidays are processed on the next working day (Monday – Friday).

On some occasions the shipment may be delayed due to Public Holidays or other events. 

How is my parcel delivered?

We deliver your parcel via courier services such as PosLaju and Pgeon. 

What is the delivery charge?

Orders above RM50.00 in West Malaysia are not charged any delivery fee. Orders below RM50 are charged a RM6.00 shipping fee. 

All orders from East Malaysia are charged a RM10 shipping fee per kilogram of the order’s weight. Orders that have a weight below 1 kg are charged a RM10 shipping fee as well.

 

How can I know the date & time for the delivery?

We are unable to provide you with an exact date and time of your delivery. Delivery times are influenced by the delivery queue, your shipping destination and the courier partner’s delivery schedule in your location. You will receive a notification when your order is being shipped along with a tracking number.

 

Can I request for same day delivery?

Same day delivery is available and falls under the same set of rules as for shipping in West Malaysia if your location is within 10km radius from our Head Quarter (HQ) in Damansara Perdana. If your location is not within a 10km radius from our office, you’ll have to pay an additional fee depending on your area. 

For same day deliveries, we’re using Lalamove as a courier. Please select the same day delivery option during check-out (not available yet). Delivery rate is calculated based on the distance (per km) from PledgeCare’s HQ at Damansara Perdana to your address. 

Missed delivery, re-delivery, and cancellation of undelivered orders

All items purchased from PledgeCare are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

If you miss a delivery as a result of a wrong address given to us by you or because nobody was home to receive the parcel, a re-delivery fee of the same amount will be incurred.

Do you ship internationally?

Please contact our customer service for further assistance at benjamin.goh@pledgecare.org.