- Terms & Conditions -

Please read the terms & conditions carefully. By accessing, browsing, or using pledgecare.org (our website) you’re acknowledging what you’ve read, understand and agree to be bound by the terms & conditions. If you do not agree to be bound by the terms & conditions, you should discontinue to use or acces pledgecare.org.

We reserve the right to amend the terms & conditions at any time.

- Shipping -

We ship our dog food in the whole of West Malaysia & East Malaysia.

West Malaysia: Your shipment will arrive within 2-4 working days (Monday – Friday) and orders before 1 pm. are shipped out the same day. In some occasions the shipping may be delayed due to Public Holidays or other events.

East Malaysia: Your shipment will arrive within 4-5 working days (Monday – Friday). In some occasions the shipping may be delayed due to Public Holidays or other events.

Orders above RM50 MYR in West Malaysia are not charged for any delivery fees. Orders below RM50 MYR are charged a RM6 MYR shipping fee.

All orders from East Malaysia is charged a RM10 MYR shipping fee per kilogram of the order’s weight. Orders that have a weight below 1 kg are charged a RM10 shipping fee including the free sample.

PledgeCare offers same-day delivery in specific parts of Petaling Jaya, Selangor. We reserve the right to determine whether same-day delivery applies to any orders made from the PledgeCare store. All free sample orders are excluded from our same-day delivery service.

For any loss or damage to your product please notify us on [email protected] within 30 days after your delivery date.

Shipping (International)
· Currently, our product is only available in West Malaysia & East Malaysia. Contact us for more information at [email protected]

We reserve the right to amend the terms & conditions at any time.

- Refunds & Returns -

We’re proud of our product. That’s why we’re confident in giving you a 100% satisfaction guarantee. If you and your dog don’t like what you’re getting we’ll refund your purchase included any shipping fees. Your order must be returned within 30 days and shall be in the original packaging and packed properly.

To request a refund, please contact us on: [email protected]

- Price & Payment -

We do our best to insure every single detail, description, price and other pieces of information you’ll find on pledgecare.org are accurate. However, there may be instances where errors occur. If we discover any errors on our website or on your order, we’ll always reach out to you and reconfirm your order. If we don’t manage to get in contact with you, we treat the order as cancelled. 

We reserve the right to cancel your order from pledgecare.org at any time. We’ll always do our very best to avoid this situation but in rare cases we may need to refuse processing your order after you’ve received your order confirmation. In case we cancel an order and you’ve already payed, we’ll refund the full amount of your purchase. 

 We reserve the rights to correct these errors without liability. 

 We don’t guarantee that all products on pledgecare.org will be available at the time you place an order. 

By placing an order on pledgecare.org with bank transfer/credit card you confirm that the card belongs to you. 

In the event you’ve make an order by a mistake, please contact us at [email protected] 

- Free Sample Policy -

A free sample is a separate order and can’t be ordered along with any other products.

1 free sample is being shipped out on all free sample orders.

If you wish to receive more than 1 free sample on your free sample order please contact us at [email protected]

- Referral Program -

PledgeCare offers customers a referral program. 

All customers who participate in our referral program are categorized as an advocate. All advocates are entitled to a unique, single-usage RM10 discount code (named “code10”) for each of their friends who purchase one or more product(s) from the PledgeCare store through the advocates unique link. 

All advocates are provided with their own unique link. The friends of the advocate must buy through this unique link, otherwise code10 isn’t valid. 

The friends of the advocate receive a RM15 MYR coupon code.

We reserve the right to determine whether the advocate should be provided with code10 in any circumstances.

- Prohibitions -

We don’t allow you to copy, modify or distribute any of pledgecare.org’s content.

Reselling products bought from pledgecare.org or any of our partners requires a permission from the PledgeCare team.

 Spamming our website with untrue, faulty or misleading content is not allowed. We reserve the right to take it down immediately without any warnings.

- Contact Information -

 E-mail: [email protected]
Phone number(s): 018 962 0054
 Facebook: Pledgecare
 Instagram: Pledgecareorg

- Business Information -

Business Registration: PLEDGECARE GLOBAL (002756441-P)
 Phone number(s): 018 962 0054 (Call/Text/Whatsapp).
 Address: The Place, PledgeCare 3A-1 (4th floor), Perdana, Jalan PJU 8/5g, 47820 Petaling Jaya, Selangor

Last update 2019/07/11